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Returns and Refunds

This Refunds & Returns Policy applies should you wish to return any goods purchased on this website (www.oscillot.ae)


1. Unused Products

  1. If you wish to return an unused Product and claim a refund of the price:-
  2. The Product must be it must be in its original, unused condition, unless there is a manufacturing defect.
  3. Your refund must be requested by email to info@oscillot.ae within 30 days of the Invoice date.
  4. The product must be properly packaged so that it is not damaged in transit. You must pay all packaging and delivery costs.
  5. The Product must be returned to our warehouse with the original invoice. (Adress details will be provided).
  6. We will not refund the original shipping and handling that you paid on the order.
  7. If a 'free shipping' offer was applied to your original order, we will deduct AED 150.00 from the refunded amount to cover the cost of the initial shipping of the order.
  8. You must pay all associated costs of return including courier and export duties and taxes if applicable.
  9. Your refund will be made within 7 days of Oscillot receiving the returned products.

2. Defective Products


1. If the Product is faulty due to a manufacturing issue and you wish to return it, we will pay the return courier and refund your money in full, or exchange it for a new product at our own expense. Click here to view our Product Warranty.



3. Non-defective Used Products

  1. We will not refund the full purchase price DIY Kits purchased from us through this website if you change your mind. 
  2. We will not refund the original shipping and handling that you paid on the order. 
  3. In order for us to process a refund the returned DIY Kit must be in a saleable condition, returned to our warehouse with the original receipt and not damage in transit.
  4. You must pay all packaging and delivery costs. 
  5. If a 'free shipping' offer was applied to your original order, we will deduct between AED 150.00 from the refunded amount to cover the cost of the initial shipping of the order. Evidence of the initial shipping cost is provided upon request. 
  6. Failure to abide by these terms will void any obligation by us to refund you for the items. 
  7. Oscillot will not be liable for any damage caused to your fence in the process of installation or removal of the DIY Kit. 
  8. Your refund will be made within 7 days of Oscillot receiving the returned products. 

4. Free Gifts


If you received a free gift with your order and you are seeking a refund for unused or non-defective goods, the retail cost of that free gift will be deducted from the refunded amount.